IMPORTANT INFORMATION

Welcome to www.djmmusic.com.

This part of our website is important and sets out all the information you will need to use www.djmmusic.com and to buy products from our online shop.  Please read this information carefully before using our website.  Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.

1.       CONTACT US

This tells you who we are and how to contact us.  It also tells you what to do if you have a complaint.

2.       WEBSITE TERMS OF USE

These terms of use set out the rules for using our website.  By using our website you must agree to comply with these terms of use. 

3.       TERMS AND CONDITIONS OF SALE

These terms and conditions only apply to individuals, who wish to purchase or hire our products for private or domestic purposes.  These terms and conditions set out what we will do and what we expect of you in order to buy any products from our website.  When you place an order through the website you will need to tick a box to say that you agree to these terms and conditions.  Please make sure that you read these terms and conditions carefully and that you understand them before placing an order.

4.       TERMS AND CONDITIONS OF SALE (BUSINESS CUSTOMERS)

If you wish to purchase or hire products from our website or use any service provided by us through our website and you are a school, business, company or you are otherwise acting other than as a private consumer, these terms and conditions apply to you.  When you place an order through the website you will need to tick a box to say that you agree to these terms and conditions.  Please make sure that you read these terms and conditions carefully and that you understand them before placing an order.

5.       DELIVERY

This sets out our delivery charges, where we deliver, estimated delivery times and the carriers we use for business customers and for private consumers. 

6.       PRIVACY POLICY

We take your privacy very seriously.  Our privacy policy sets out how we will treat your information, what we do with it and who to contact if you have any problems. 

7.       COOKIES POLICY

We use cookies on our website.  This policy describes what a cookie is, what cookies we use, why we use them and how we use the information we collect using cookies. Please note that if you block cookies, you may not be able to use our website to buy products.

8.       SECURITY POLICY

Our security policy tells you what we do to make your visit to our website as secure as we can.

9.       FAQs

Our Frequently Asked Questions include most of the answers to questions you may have on buying products from our site.  If you have a question, try looking here first

 

1. CONTACT US

Who are we?

We operate the website www.djmmusic.com.

We are DJM Music Limited, a company registered in England and Wales under company number 04371616.  Our registered office and main trading address is at Unit 9 Dana Estate, Transfesa Road, Paddock Wood, Kent TN12 6UT, United Kingdom.

Our UK VAT number is 152 0550 49.

Our German VAT number is 25/246/92471.

Our French VAT number is FR6075366848200015.

Our consumer credit licence number is 620653

How to contact us

If you want to contact us for any reason, please email us using the following email addresses.  Please note that email is our preferred contact method.  We will respond to you as soon as we can.

customer services: customerservices@djmmusic.com

sales enquiry: sales@djmmusic.com

technical support: techsupport@djmmusic.com

accounts: accounts@djmmusic.com

Alternatively please telephone us on the following numbers.  Please note that email is our preferred contact method and if you telephone us, you may need to leave a message.  We will respond to your message as soon as we can.  Please note that telephone calls may be recorded.

customer services: +44 (0)  845 458 4582

sales enquiry: +44 (0) 845 458 4583

accounts: +44 (0) 845 458 4581

returns team: +44 (0) 1622 870594 

general enquiries: +44 (0) 1622 873 165

educational hotline: +44 (0) 1622 870 590

Calling Internationally+44 (0) 1622 873 165

Alternatively please contact us by post at our address set out above.

Complaints

We hope that you are pleased with any purchase you have made from us and with any service you have received from us.  However if you are not happy, please get in touch with us as soon as possible so that we can try to put matters right.  If you have a complaint please call us on +44 (0)845 458 4582 We will try and resolve any complaint with you during the call, but if we cannot do so, we will try and agree a course of action with you.  Please note that telephone calls may be recorded.  Alternatively, if you would rather email your complaint, please contact us on customerservices@djmmusic.com, preferably with a telephone contact number.  We will respond as soon as we can.

 

2. WEBSITE TERMS OF USE

These Terms of Use and any information or policies referred to in these Terms of Use set out the terms on which you may make use of our website www.djmmusic.com ("our site"), whether as a guest or as a registered user. 

We may change these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

Please read these Terms of Use carefully before you start to use our site. If you use our site, you indicate to us that you accept these Terms of Use and that you agree to comply by them. If you do not agree to these Terms of Use, please do not use our site.

2.1                   Site Availability

We will do our utmost to ensure that our site is available and not interrupted.  However due to the nature of the internet we cannot guarantee that our site will always be available or error-free.  Please note that our site may be unavailable due to maintenance, technical issues or matters beyond our control. 

In addition we may withdraw, suspend or amend the service we provide on our site without notice at any time or close our site indefinitely.  We may also restrict access to some parts of our site, or our entire site, to users who have registered with us.

2.2                    Registration

In order to shop from our site you will need to register with us.  You may also need to register with us to take advantage of any competitions, promotions, offers or any features we may offer from time to time on our site. 

During the registration process you must provide an email address and choose a password.  You must keep your password safe and confidential and you must not disclose it to anyone else.  You must not allow anyone else to use your password.

If you think someone else may know your password, you must change it.  If you think that anyone else may have accessed your account, with or without using your password, please contact us immediately at customerservices@djmmusic.com.

We may disable any account password at any time if we think you have not complied with these Terms of Use or if there has been unauthorised access to your account.

2.3                    Shopping from our site

Our Terms and Conditions of Sale set out the terms and conditions which apply to the sale or hire of products on our site by private consumers.  Our Terms and Conditions of Sale (Business Customers) apply to the sale or hire of products on our site by business customers.  You will need to agree to these Terms and Conditions of Sale or Terms and Conditions of Sale (Business Customers) in order to shop from our site.  Please read them carefully.

2.4                     Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

2.5                   Security

We take security very seriously.  Please read our Security Policy for more information.

2.6                    Your conduct

You must at all times use our site in a responsible and legal manner.  You must comply with the spirit of the following standards as well as the letter. 

You must not use our site in any way that causes, or is likely to cause, our site or access to it to be interrupted, damaged or impaired in any way.  In particular, you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

You are responsible for all electronic communications and content sent from your computer to us.

You must not use our site:

         in connection with a criminal offence of other unlawful or illegal activities;

         for fraudulent purposes;

         to send, use or reuse:

   illegal, offensive, discriminatory, abusive, indecent, defamatory, obscene or menacing material;

   material which is in breach of copyright, trademark, duties of confidence, privacy or any other right; or is otherwise damaging to third parties or objectionable;

   material which contains chain letters, mass mailings or any "spam";

         for any advertising, promotional or marketing activities;

         to cause annoyance, inconvenience or needless worry or anxiety.

2.7                    Competitions

From time to time we may hold competitions on our site or on our Facebook page.  If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.  You must be a UK resident and at least 18 years old or over at the time of entry.  Competitions are not open to employees (or members of their immediate families) of DJM Music Limited or any affiliated company, nor to business customers unless we state otherwise.  Only one entry is permitted per person.  Competitions must be entered in accordance with any instructions set out for the competition in question.  No responsibility is accepted for entries which are invalid, incomplete, illegible, lost or delayed in transit, or which fail to be properly submitted.  Proof of sending does not constitute proof of receipt. The winner will be the entrant who is either selected by us or at random or by an independent judge, as set out for the specific competition.  The decision is final and no correspondence will be entered into.

The promoter for any competition on our site or Facebook page will be DJM Music Limited of Unit 9 Dana Estate, Transfesa Road, Paddock Wood, Kent TN12 6UT, United Kingdom. 

The closing date for any competition will be midnight on the date specified for that competition and we may amend the competition end date at any time.  Winners will be notified by telephone or email.  If we cannot contact you or you do not respond within two weeks, we may offer the prize to another competition entrant. Competition prizes are not transferable to another person. No prize or part of a prize is exchangeable for money or money’s worth.  We may substitute the advertised prize for an alternative if the advertised prize is not available.  Incorrectly completed entries will be disqualified.  We will either publicise the name of the winner(s) on our site and/or our Facebook page or make winner’s names available on written request, by sending a stamped addressed envelope to DJM Music Limited, Unit 9 Dana Estate, Transfesa Road, Paddock Wood, Kent TN12 6UT, United Kingdom.  Our Privacy Policy tells you how we use any personal information we may collect about you by entering a competition. 

If you enter any competition and submit a photo, story or entry you: (a) warrant and represent that you own the rights to the content submitted and that the content submitted is: (i) original to you and has been legally obtained and created and does not infringe the intellectual property rights, rights of privacy or any other legal or moral rights of any third party; and (b) does not breach our standards set out in Your Conduct above; and (c) grant to us a worldwide, royalty free, perpetual licence to, copy and reproduce the photo, story or entry on our site, Facebook page and in any email newsletter.  You also agree to indemnify and keep us indemnified against any and all claims, damages, expenses, costs and liabilities arising out of any breach of these competition rules, warranties and representations.

We may amend these rules at any time. We may also create rules which will apply to a specific competition only, in addition to these rules. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page on this site or our Facebook page (as applicable).

2.8                    Your contributions and material

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information on our site using “Review Manager” as long as the content complies with the standards set out in Your Conduct above.  You may not use a false e-mail address, impersonate any person or entity, or otherwise attempt to mislead us or any other person as to the origin of any content you post.  We may (but are not obliged to) remove or edit any content.

If you do post content or submit material you grant to us and our group companies a non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media (and to sub-license anyone else to do so).  You also grant to us, our group companies and our sub-licensees the right to use the name that you submit in connection with such content, if we or they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to us: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any of our terms and conditions or policies and will not cause injury to any person or entity (including that the content or material is not defamatory).

We will not be responsible, or liable to any person, for the content or accuracy of any materials posted by you or any other user of our site.

2.9                    Restrictions on the use of materials

We either own or license all intellectual property rights in our site and in the material published on it.  Our site and the material published on it are protected by copyright and trademark laws and treaties around the world.  All rights are reserved.

Unless we say otherwise, you may access the materials on our site solely for your personal use. You may not modify, copy, publish, display, transmit, adapt or in any way exploit any of the materials on our site. You may not publish, display, or commercially exploit any material from us or other owners of intellectual property displayed on the site unless you request and receive prior written permission from us or other owners of the intellectual property.

If we or any other owners of the intellectual property grant permission, you may not change or delete any author credit, trade mark legend or copyright notice. You must follow and observe all additional copyright notices or other restrictions contained on this site and any other terms and conditions we or the other owners of the intellectual property require in relation to your use of any materials.

2.10                Trademarks

The Tiger, Theodore, Jasmin, DJM Music words and devices are registered or unregistered trademarks of DJM Music Limited (or its group companies) which are protected by national and international laws. All rights are reserved. Unauthorised use or reproduction is prohibited.

All other third party trademarks belong to their respective owners. All rights reserved. Unauthorised use or reproduction is prohibited.

2.11                Linking to our site

You may link to our site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site. We may withdraw linking permission without notice. The website from which you are linking must not contain any material which is not permitted on this site (see Your conduct for details)

2.12                Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We do not endorse or take responsibility for the content, advertising, products or other materials made available through any other site and we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

2.13                Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We have no liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

2.14                Our site changes regularly

We aim to update our site regularly, and may change the content at any time. However, we do not have any duty to update or correct releases, presentations or other materials on our site.  While we have attempted in good faith to ensure that the information presented here is accurate, there may be technical and factual inaccuracies or errors and you should note that any of the material on our site may be out of date at any given time

2.15                Breach of these Terms of Use

If you fail to comply with or breach these Terms of Use (or we have reasonable grounds to believe that you have breached these Terms of Use) we may take all or any of the following actions:

         immediate, temporary or permanent withdrawal of your right to use our site and its associated services;

         immediate, temporary or permanent removal of any content or contributions you have made or uploaded to our site;

         issue of a warning to you;

         legal proceedings against you;

         disclosure of such information to law enforcement authorities or third parties as we reasonably feel is necessary.

These actions are not limited, and we may take any other action we reasonably deem appropriate

2.16                Our liability

To the extent permitted by law, our site and the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

To the extent permitted by law, we, other members of our group of companies and third parties connected to us exclude all liability for:

                 any conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

                 any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or on any website linked to it.

                 your use of third party websites linked from our site.

                 any failures, interruptions, delays or other matters of a similar nature arising out of circumstances beyond our reasonable control;

                 any loss of profit or revenue, loss of data or any indirect losses or damage incurred by any user in connection with the site or in connection with the use, inability to use, or results of the use of the site and any materials posted on it whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Nothing in these Terms of Use affects your statutory rights as a consumer.

2.17                Third Parties

The Contracts (Rights of Third Parties) Act 1999 is expressly excluded from these Terms of Use.

2.18                Jurisdiction and applicable law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

2.19                Contact us

Questions, comments and requests regarding these Terms of Use are welcomed.  Please use the contact details on the Contact Us page. 

 

 3. TERMS AND CONDITIONS OF SALE

This page (together with the documents referred to on it) sets out the terms and conditions on which we will supply any of the products ("products") listed on our website www.djmmusic.com ("our site") to you.  These Terms and Conditions of Sale only apply to the supply of products to consumers for private, domestic use.  Business users should refer to our Terms and Conditions of Sale (Business Customers).

We may change these Terms and Conditions of Sale at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.

Please read these Terms and Conditions of Sale carefully and make sure that you understand them, before ordering any products from our site.  If you order any products from our site, you will need to indicate your agreement to them by ticking the box marked “Terms and Conditions of Sale” on the Checkout page.  If you do not agree to these Terms and Conditions of Sale you cannot order any products from our site.

Please save (for example in PDF) and keep a copy of these Terms and Conditions of Sale for your records.

3.1                  Information about us

Information about us and how to contact us can be found on the Contact Us page.

3.2                  Using our site

Our Website Terms of Use apply to your use of our site.  Please read them carefully.

3.3                  Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

3.4                 Security

We take security very seriously.  Please read our Security Policy for more information.

3.5                 Who can order from our site

You can only place an order through our site if:

                you place your order from and your delivery address is in the list of countries set out on the Delivery page;

                you have registered with us; and

                you are at least 18 years of age.

3.6                  Placing an order

When you place an order with us, we will send you an email acknowledging receipt of your order and containing the details of your order.  Please check this email carefully and contact us if anything is incorrect.  This email is not an acceptance of your order, just a confirmation that we have received it.

No contract is formed between us until we send you a further email confirming that your order has been accepted and your goods have been dispatched (“Dispatch Confirmation”).  Payment will be taken when we accept your order shortly before dispatch. Only those products listed in the Dispatch Confirmation will be included in the contract formed between us.  If you wish to pay by cheque, you should select “pay by cheque” at Checkout and send us your payment by post.  Please note that we require ten working days from presentation to clear your cheque and no Dispatch Confirmation will be issued until expiry of that period.  .

All orders are subject to acceptance and availability.  If you have ordered products from us which we do not ordinarily keep in stock (such as used or special order products) we will use our reasonable endeavours to procure such products for you. 

If the products that you wish to order are out of stock (including used or special order products) we will notify you when they are in stock and are ready for despatch. Until the products are in stock they are subject to changes in price and we shall not be liable for any difference in price between the price stated when the products are out of stock and the price stated when we receive them in stock.

When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or PayPal account or bank account or other method of payment used to place your order and that there are sufficient funds to cover the cost of the products you have ordered. 

3.7                  Delivery

Please see the Delivery page for the list of countries to which we deliver, estimated delivery times and costs of delivery.  The delivery options available and cost of delivery for your order will be as stated on the product detail page and the Checkout page at the time of order.  A specific time slot cannot be specified with any of our delivery options. 

Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this as soon as possible after you try to place an order.  Please note that we do not deliver to German Packstation or to PO Boxes.

Delivery times are estimates only.  We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.

Sometimes orders may take longer to fulfil and certain services may be removed during seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.

Please note that you have a right to cancel an order if your product is not delivered or delivery has not been attempted within 30 days of the Dispatch Confirmation for that product.  For full details of this cancellation right, please see: If your order does not arrive or is incomplete below.

3.8                  Reserve and Collect

Some of our products are available on a Reserve and Collect basis.  If you wish to take advantage of this service, please choose the Reserve and Collect option on checkout.  You will not be required to make payment on checkout.

You must make an appointment with us to collect your order.  Please contact us by email or telephone.  If you attempt to collect your order from us without an appointment we may not be able to supply your goods and you will need to return at an agreed time and date.  You will need to pay by credit or debit card on collection.  We do not accept cheques for Reserve and Collect orders. 

3.9                  Hiring Products

Certain products on our site are available for hire.  Hire fees are payable at Checkout and consist of a hire fee and delivery charge.  A deposit may also be required if stated on the product page.  Deposits are returned after the hire period on receipt by us of the hired products provided that they are returned in the same condition as they were when supplied and they are returned on time.  The deposit may be used by us in whole or in part in case of damage to the hired product or failure to return the hired product on time.  This is without prejudice to our other rights and remedies.  You are responsible for the loss of or damage to the hired product during your hire period.

The hire period is specified on the Product page.  A minimum hire of one week applies unless otherwise stated. The hired product must be returned to us within one working day of the end of the hire period.  You may return the product in person, by courier (at your cost) or you may contact us to collect it for and we will charge you for collection.  We may, but are not obliged to, use any deposit to pay the collection charge. If you return any hired product by courier, you must ensure that it is properly and safely packaged to prevent damage in transit.

If you wish to extend your hire period you may do so on payment of further hire fees as specified on the product page.  Please contact us by email or telephone to request an extension of your hire period and to arrange payment.  You may not extend your hire period beyond 30 days. 

Whilst we aim to deliver products hired through our site within 2 working days of acceptance of your order, delivery times cannot be guaranteed.  Please ensure that you place your order in sufficient time.  We accept no liability for any loss or damage caused by any failure or delay in delivery of your hired products.

All hired products remain our property during the period of hire.  You are required to take care of them during the period of hire and you shall not transfer, sell, rent, dispose of or otherwise deal in the hired products. 

On certain products we offer an option to hire the product for 3 months.  At the end of the 3 month period you either return the product or have the right to buy it. Please contact us by telephone or email as you will need to enter into a rental agreement with us.  The 3 month hire fees will be payable in advance and a deposit may be required. 

3.10               Waste Electrical and Electronic Equipment

From 1st July 2007, all producers and retailers of electrical and electronic electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of waste electrical and electronic equipment. 

Unless shown during the checkout, our prices include contributions to a producer recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. 

We also offer a free take back service in the UK only.  If you have an older electronic or electrical item that you wish to dispose of when you order a new replacement product from us (it must be the same type of item), please email us at customerservices@djmmusic.com with details of the old item.  We will collect it from you free of charge when we deliver your new product.  Alternatively you may return your older electrical or electronic item to us at any time up to 28 days after purchasing your new replacement product or email us at customerservices@djmmusic.com to arrange collection.  Please note that we may make a small charge for transport and handling (not exceeding £5.95).  You are responsible for postage costs in returning your items.

If you have opted to reserve and collect your new product, you can bring your old item to our premises when you collect your new product.  Alternatively, please use your local electrical and electronic recycling facilities to dispose of your old items. Please contact us at customerservices@djmmusic.com for details of your local recycling facility.

If you are outside the UK, we recommend that you take items to your local recycling facility.  Please contact us at customerservices@djmmusic.com for details.

Our UK WEEE registration number is WEE/HD2721WQ.

All new electrical and electronic equipment which can be recycled will display a crossed out wheeled bin symbol.  Older electrical or electronic equipment may not display this logo but can still be recycled.   Please contact us at customerservices@djmmusic.com if you are unsure.

3.11               Prices

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  All prices include VAT but exclude delivery costs and any import duties and taxes.  Delivery costs will be confirmed at checkout and can be found here (Delivery). 

All our products are sold on a delivery duty unpaid basis.  If your delivery address is outside the European Union you may have to pay import duties and taxes which are levied once a shipment reaches your country.  You are responsible for any such duties and taxes.  Please check with your local customs or tax office for further details.

Product prices and delivery charges may be changed at any time.  Changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices in our Dispatch Confirmation so that, where a product's correct price is less than our stated price at the time of your order, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you that we are rejecting it.

If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price even if we have sent a Dispatch Confirmation.

At certain times, our site includes products marked as clearance items.  The reductions shown for clearance items are reductions from the original price charged on our site (or any site operated by our group companies). Occasionally these prices may have applied more than six months ago.

3.12               Price Match Policy

If you see or buy a product from our site and find it being sold cheaper at the date that you try to place your order with a UK based online competitor, provided that their service conditions are comparable and the item is in stock both on their site and our site, we will, at our absolute discretion, attempt to match that price for you.  We do not guarantee that we will be able to match any competitor’s price.  Comparable service conditions include factors such as delivery charges, delivery timescales and guarantees provided free or at charge. 

If you would like us to price match a product, please check that you’re providing the most up to date information you can obtain when you submit your request.

In order to submit a price match request, please click on the “price match” link on the product page, fill in the requested details on the email template and send the email to us.. We may ask you for further information in order to verify your request. 

Please note that we will only consider requests to price match competitors who are based in the UK.  We will not price match competitors who are in administration or closing down, nor will we price match any products being sold at clearance or sales prices.

3.13               Payment

We accept payment via the methods listed on our site.  We will not take payment until shortly before we dispatch your order or make it available for collection.

Acceptance of payment may be dependent on the payment provider or card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system.  If payment is not accepted, you will be notified of this.  Please check your payment provider or card issuer’s terms and conditions.

If we have issued you with a credit note, you may use this as full or part payment for any products.  Credit notes cannot be used to order products online.  Please call us if you wish to use your credit note for payment.

3.14               Promotions and Gift Cards

From time to time we may, or may permit a third party to, issue promotional codes, coupons or vouchers enabling customers to obtain benefits such as discounts, free delivery or free gifts on our site.  Promotional codes, coupons or vouchers are non-transferable. They may only be used by the person to whom they were issued and must only be used in accordance with their terms and conditions of use. They must be used in conjunction with the purchase of a valid product which is added to your basket at Checkout.  Only one promotional code, coupon or voucher may be used per transaction.  If you have more than one promotional code, coupon or voucher, you may place separate orders.  Orders must be made before 11.59pm on the closing date for the promotion.  Promotional codes, coupons or vouchers are not redeemable for cash and items on promotional have no cash alternative.  All promotional offers are made strictly subject to availability.  By using a promotional code, coupon or voucher you confirm that you are entitled to use the code, coupon or voucher, that you meet all the conditions applicable to its use and that you agree to our terms and conditions. If we discover that you are not entitled to use the promotional code, coupon or voucher or do not meet all the terms and conditions of its use we may reject your order.

From time to time we may accept third party gift cards or vouchers as full or part payment for products on our site.  Such gift cards and vouchers are subject to the terms and conditions and privacy policies of their issuers.

3.15               Cancelling an order

If you want to cancel an order please follow the following procedure:

If you have not yet placed an order you can remove any of the items in your basket prior to Checkout.  Payment will not been taken by us at this point.

If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch.  Please contact us oncustomerservices@djmmusic.com or +44 (0)845 458 4582 and we will do our best to cancel your order.  Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch.  If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If we are not able to cancel your order prior to despatch, please follow the procedure below for Returning a product.

3.16              Returning a product

If you have ordered a product but do not wish to keep it, you can return it using our 14 Day Returns policy.  You also have statutory rights to return unwanted products – see Legal 7 Day Cooling off Period

If your product is faulty or has been damaged in transit, please see If your product is damaged or faulty for how to return these products. 

Our 14 Day Returns policy

Save as set out below, you may return any product you have purchased to us in its original condition, unused and in its original packaging within 14 days of the date it was delivered to you and receive a refund.  In order to take advantage of this, you must contact us on customerservices@djmmusic.com as soon as possible after delivery of the product to your delivery address and request a returns form from us, which we will send to you by email or post.  If any products in your Dispatch Confirmation email have been delivered separately to you, you must contact us on customerservices@djmmusic.com as soon as possible after delivery to you of the last product in that order.  Unless we have agreed to collect the product, you must return the product to us within the 14 day period, together with a completed returns form.   Any products returned outside the 14 day period (or not made available for collection by you at the time we agree with you) will not be eligible for a refund.

We do not accept returns of the following under our 14 Day Returns policy: damaged items, special order items, products which are hired rather than purchased, modified items, earplugs, earphones or mouthpieces.  If we consider any returned product to have been used, damaged, not in its original packaging or if the tags or labels are missing or removed, we may reject the return and not give a refund.  We will not give a refund for any product returned without a completed returns form. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. 

We will issue a refund for the price you paid for the products, less your original costs of carriage, returns delivery charges (or the cost of collection) within 10 working days of the date we receive or collect the returned item(s). We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

Our 14 Day Returns policy does not affect your statutory or other legal rights. 

Legal 7 day Cooling Off Period

By law, consumers in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the product is delivered.  In order to exercise this right you must notify us by email at customerservices@djmmusic.com within the 7 working day period that you wish to exercise your statutory right to withdraw from your purchase and we will send you a returns form by email or post.  Unless we have agreed to collect the product, you must return the product to us.  You should return the products to us within 21 days of giving notice of cancellation.  Where possible, please use or include with the product being returned, all original boxes, instructions/documents and wrappings.

We will issue a refund for the price you paid for the products (including standard delivery charges) as soon as possible and in any event within 30 days of your notice of cancellation.  We will inform you by email when we refund you.  You are responsible for the costs of returning the products or our costs of collection.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

Please note that these rights do not apply to products you have hired from us or any products which have been specially made for you. 

Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or having been used. 

Details of this statutory right to withdraw and an explanation of how to exercise it are also set out in your Dispatch Confirmation.  .

3.17               If your product is faulty or damaged

Products with manufacturing faults and defects

If you think a product is faulty or defective you should contact us by email at customerservices@djmmusic.com or by telephone on +44 (0) 845 458 4582 as soon as you are aware of the fault.  We will then arrange for collection of the product at our cost.  If having examined the product, we confirm by email or telephone that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, repair it or provide a replacement.  If you inform us more than six months from the date of purchase, you will be responsible for the costs of collection of the product.  This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to us, and is out of the period of our 14 Day Return Policy, then we will return the item to you and you may be charged for the cost of return and/or collection.  We recommend that you insure your product.

If you require a refund, we will issue a refund for the price you paid for the product (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty.  We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

If you have indicated to us that you wish to have a replacement product rather than a refund, we will provide such replacement product (subject to availability) as soon as we are able.  You will not be liable for the delivery charges for the replacement product.

If you have indicated to use that you wish to have the product repaired, we will liaise with the manufacturer and keep you informed.  This may take up to 14 days.  If we are unable to have the product repaired we will either replace the product or provide a refund on the terms set out in this section.

Please note that you have statutory rights in relation to the condition and conformity of goods.  This does not affect your statutory rights.

Products damaged in transit

If your product has been damaged in transit you should report this to us by email at customerservices@djmmusic.com or by telephone on +44 (0) 845 458 4582 as soon as possible, and at the latest within 14 days of receiving the product.  We will collect damaged goods from you and either deliver replacement goods as quickly as possible at our own expense or provide you with a refund within 10 working days of collection.  We will not accept any responsibility for goods damaged in transit if you report the damage more than 14 days after receiving the product.  You should take note of the courier’s paperwork or delivery note where goods are damaged in transit as you may be required to provide this to us as evidence.

3.18               If your order does not arrive or is incomplete

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order or request a replacement.  If your delivery has not arrived by its estimated due date please check your tracking information and/or contact us by email atcustomerservices@djmmusic.com If delivery of your products has not been attempted within the 30 day period and you wish to cancel your order or request a replacement please contact us by email at customerservices@djmmusic.com giving details of your missing order and we will provide a refund or replacement.  We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email or we will provide a replacement as soon as reasonably possible (and subject to stock availability).  We will inform you by email when we refund you or despatch a replacement.  Refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If your products arrive after cancellation please return them unopened and in their original condition to us by following the procedure for our 14 Day Returns Policy You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.   You may also require proof of postage if you need to claim from the courier or Royal Mail or other postal service.  

If your order has been despatched but you believe items are missing please check your account.  If your order was for multiple items, please bear in mind that products may be sent out and arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the Dispatch Confirmation, please contact us by email at customerservices@djmmusic.com as soon as possible and in any event within 14 days of delivery.  Please note that we will check our warehouse CCTV footage and recorded box weight to verify your claim.  If your parcel has been tampered with or damaged in transit, please let us know.  If we are satisfied that items were missing from your parcel we will send out a replacement as soon as possible (subject to availability). 

3.19               Ownership and Responsibility for Products

The products will be your responsibility from the time the products are delivered to your delivery address or collected from our premises.  Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery costs.  Hired products remain in our ownership at all times.  Until such time as ownership passes to you, you must take good care of all products and ensure that they are kept separate and properly identifiable as our property.  If you fail to pay any sum in respect of the products (or we believe that there is a risk you may not make any such payment) or you breach any of your obligations under these Terms and Conditions in respect of the products, we may require you to deliver up the products and, if you fail to do so promptly, enter any of your premises or those of any third party where the products are stored in order to recover them.

3.20               Product Information

Our site is continually being updated.  We take care to make sure that all details, descriptions and prices of products appearing on the site are correct.  However mistakes can be made and we may refuse orders where product information is incorrect, including prices and promotions.

We try hard to make sure that pictures and photographs contained on the website are as accurate as possible, however variations may occur.  Colours of the products shown on the site may vary according to a number of factors including your computer monitor, browser and display settings. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Although we make every effort to ensure sizes and measurements are accurate as possible, they are only approximate and variations may occur.

3.21               Warranties

Tiger products sold to individuals for consumer use carry a 2 year manufacturer’s warranty. 

Certain products carry extended manufacturers’ warranties.  Please see the product page for details.  All other products carry a one year manufacturer’s warranty unless otherwise stated. 

Please see Products with manufacturing faults and defects for more details of how to claim under warranty.  Manufacturer’s warranties are subject to the terms and conditions of those manufacturers.  Please ensure that you familiarise yourself with their terms and conditions.

If you transfer any product under warranty to any other person, you must tell us the new owners details including name, address, email address and telephone number within 14 days of the item being transferred.  Failure to do so will invalidate the manufacturer’s warranty and no claims may be made by the new owner.

From time to time we supply used products. Such goods will be identified as used products and will be subject to a lower warranty period than ordinary products, as set out on the product page.

3.22               Our liability

Any product you purchase from us through our site will on delivery conform in all material respects with its description, be of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. 

The products sold on our site and purchased or hired by you subject to these Terms and Conditions of Sale are provided for private domestic and consumer use, and not for business use.  If you require products for business use, you must agree to our Terms and Conditions of Sale (Business Customers) and your purchase or hire of products will be subject to our Terms and Conditions of Sale (Business Customers). 

If we breach these Terms and Conditions of Sale we are responsible to you for losses up to the purchase price paid by you for the product purchased (or up to the hire fee for the product hired).  We may also be responsible for losses you suffer as a result of us breaching these Terms and Conditions of Sale if the losses are a foreseeable consequence of us breaching these Terms and Conditions of Sale.  Losses are foreseeable where they could be contemplated by you and us at the time of purchase or hire. 

We will not be liable under these Terms and Conditions of Sale for any loss or damage caused by us, our employees or agents where (i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents (ii) such loss or damage is not a reasonably foreseeable result of any breach by us; (iii) any increase in the loss or damage is caused by any breach by you of these Terms and Conditions of Sale; or (ii) any loss or damage is suffered by you in the course of a business or are in the nature of business losses (such as loss of profits, loss of revenue, loss of opportunity or business interruption losses).

If you buy any product from a third party seller through our site, the seller’s liability will be set out on the seller’s terms and conditions.  We are not responsible for any products sold by a third party seller through our site.

We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Consumers have certain statutory rights in respect of the conformity of products with their description, the quality of products and their fitness for purpose. Nothing in this section affects the statutory rights of consumers. 

3.23               Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

3.24               Notices

All notices or other communications from you to us must be given to us at our address or email address given on the  Contact Us page. We may give notice to or communicate with you at either the email or postal address you provide to us when placing an order or by posting changes on our site. Notice and other communications will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or 3 working days (for UK addresses) and 7 working days (for EU addresses) after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

3.25               Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including adverse weather, strikes or other industrial action, riot or civil commotion. 

3.26               General

Any failure by us to insist upon strict performance of any of your obligations under these Terms and Conditions of Sale or any contract with us, or any failure by us to exercise any of the rights or remedies to which we are entitled, is not a waiver by us of such rights or remedies and will not relieve you from compliance with such obligations.  Any waiver must be agreed by us in writing.

We intend to rely upon these Terms and Conditions of Sale and any document expressly referred to in them in relation to the subject matter of any contract between us. 

3.27               Changing these Terms and Conditions of Sale

We may change these Terms and Conditions of Sale and any of our policies from time to time.  You will be subject to the policies and Terms and Conditions of Sale in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale, unless you notify us to the contrary within seven working days of receipt by you of the products).

3.28               Third party rights

A person who is not party to these Terms and Conditions of Sale or a contract between us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. 

3.29               Law and Jurisdiction

Contracts for the purchase or hire of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. 

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to any such contracts or their formation.

3.30               Contact us

Questions, comments and requests regarding these Terms and Conditions of Sale are welcomed.  Please use the contact details on the Contact Us page.

 

4. TERMS AND CONDITIONS OF SALE (BUSINESS CUSTOMERS)

This page (together with the documents referred to on it) sets out the terms and conditions on which we will supply any of the products ("products") listed on our website www.djmmusic.com ("our site") to you. These Terms and Conditions of Sale (Business Customers) only apply to the supply of products to businesses (including schools and educational institutions) and to persons for business use. Private consumers should refer to our Terms and Conditions of Sale.

If you are accepting these Terms and Conditions of Sale (Business Customers) on behalf of a company, business or other organisation, you represent that you have the authority to bind that company or organisation to this Agreement, and the terms “you” and “your” will refer to that company, business or organisation

We may change these Terms and Conditions of Sale (Business Customers) at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.

Please read these Terms and Conditions of Sale (Business Customers) carefully and make sure that you understand them, before ordering any products from our site. If you order any products from our site, you will need to indicate your agreement to them by ticking the box marked “Terms and Conditions of Sale (Business Customers) ”on the Checkout page. If you do not agree to these Terms and Conditions of Sale (Business Customers) you cannot order any products from our site.

Please save (for example in PDF) and keep a copy of these Terms and Conditions of Sale (Business Customers) for your records.

4.1                 Information about us

Information about us and how to contact us can be found on the Contact Us page.

4.2                 Using our site

Our Website Terms of Use apply to your use of our site. Please read them carefully.

4.3                 Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information. We use cookies on our site so please read our Cookies Policy for further information.You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

4.4                 Security

We take security very seriously. Please read our Security Policy for more information.

4.5                 Who can order from our site

You can only place an order through our site under these Terms and Conditions of Sale (Business Customers) if:

                you place your order from and your delivery address is in the list of countries set out on the Delivery page;

                you have registered with us;

                you are at least 18 years of age; and

                you have the authority of the school, company, business or other organisation for whom you are transacting to enter into a contract to purchase product(s) on their behalf

4.6                 Placing an order

When you place an order with us, we will send you an email acknowledging receipt of your order and containing the details of your order. Please check this email carefully and contact us if anything is incorrect. This email is not an acceptance of your order, just a confirmation that we have received it.

No contract is formed between us until we send you a further email confirming that your order has been accepted and your goods have been dispatched (“Dispatch Confirmation”). Payment will be taken when we accept your order shortly before dispatch. Only those products listed in the Dispatch Confirmation will be included in the contract formed between us. If you wish to pay by cheque, you should select “pay by cheque” at Checkout and send us your payment by post. Please note that we require ten working days from presentation to clear your cheque and no Dispatch Confirmation will be issued until expiry of that period. Businesses with registered accounts may pay using the balance in their accounts. See On-account payments for the rules on opening and using our account facilities.

All orders are subject to acceptance and availability.

If you have ordered products from us which we do not ordinarily keep in stock (such as used or special order products) we will use our reasonable endeavours to procure such products for you. Most orders for specially customised products cannot be placed through our site – please contact us if you wish to order a specially customised product.

If the products that you wish to order are out of stock (including used or special order products) or are supplied by us to you direct from our suppliers we will notify you when they are in stock (either with us or our suppliers) and are ready for despatch. Until the products are in stock or, where applicable, are ready for dispatch by our suppliers, they are subject to changes in price and we shall not be liable for any difference in price between the price stated when the products are out of stock and the price stated when we receive them in stock or between the price stated before the products are ready for dispatch by our suppliers to you and the price stated when they are ready for dispatch.

When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or PayPal account, bank account or other method of payment used to place your order (including any on account facility) and that there are sufficient funds to cover the cost of the products you have ordered.

4.7                 Delivery

Please see the Delivery page for the list of countries to which we deliver, estimated delivery times and costs of delivery. The delivery options available and cost of delivery for your order will be as stated on the product detail page and the Checkout page at the time of order. A specific time slot cannot be specified with any of our delivery options.

Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this as soon as possible after you try to place an order. Please note that we do not deliver to German Packstation or to PO Boxes.

Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.

Sometimes orders may take longer to fulfil and certain services may be removed during seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.

4.8                 Reserve and Collect

Some of our products are available on a Reserve and Collect basis. If you wish to take advantage of this service, please choose the Reserve and Collect option on checkout. You will not be required to make payment on checkout.

You must make an appointment with us to collect your order. Please contact us by email or telephone. If you attempt to collect your order from us without an appointment we may not be able to supply your goods and you will need to return at an agreed time and date. You will need to pay by credit or debit card on collection or make a payment on account, if you have on-account facilities with us. We do not accept cheques for Reserve and Collect orders. Please note that you will need to provide identification for collection of Reserve and Collect orders.

4.9                 Customised products

The following additional rules apply in relation to customised products. Where products are customised by us to your specification or design (or in the absence of a specification or design, where we have interpreted your requirements), you are responsible for ensuring the fitness for purpose of those products for the application you intended. We have no liability for any failure of such products to be fit for the purpose you intended. You shall have no intellectual property rights in such customised products.

As a condition of our acceptance of your order, you hereby indemnify and keep us indemnified (for the benefit of ourselves and our group companies and contractors) on demand against all and any loss, damage, claims, actions, costs and expenses (including legal costs) suffered or incurred by us, our group companies or contractors arising out of or in connection with any (i) claim or threat of action by any third party that such customised products (or their design or configuration) infringe or may infringe the intellectual property rights (including, without limitation, copyright, patents and trademarks) or confidential information of such third party; and (ii) any use of the customised goods.

4.10              Hiring Products

Certain products on our site are available for hire. Hire fees are payable at Checkout and consist of a hire fee and delivery charge. A deposit may also be required if stated on the product page. Deposits are returned after the hire period on receipt by us of the hired products provided that they are returned in the same condition as they were when supplied and they are returned on time. The deposit may be used by us in whole or in part in case of damage to the hired product or failure to return the hired product on time. This is without prejudice to our other rights and remedies. You are responsible for the loss of or damage to the hired product during your hire period.

The hire period is specified on the Product page. A minimum hire of one week applies unless otherwise stated. The hired product must be returned to us within one working day of the end of the hire period. You may return the product in person, by courier (at your cost) or you may contact us to collect it for and we will charge you for collection. We may, but are not obliged to, use any deposit to pay the collection charge. If you return any hired product by courier, you must ensure that it is properly and safely packaged to prevent damage in transit. See Collections for further details

If you wish to extend your hire period you may do so on payment of further hire fees as specified on the product page. Please contact us by email or telephone to request an extension of your hire period and to arrange payment. You may not extend your hire period beyond 30 days.

Whilst we aim to deliver products hired through our site within 2 working days of acceptance of your order, delivery times cannot be guaranteed. Please ensure that you place your order in sufficient time. We accept no liability for any loss or damage caused by any failure or delay in delivery of your hired products.

All hired products remain our property during the period of hire. You are required to take care of them during the period of hire and you shall not transfer, sell, rent, dispose of or otherwise deal in the hired products.

On certain products we offer an option to hire the product for 3 months (“Hire with an option to buy”). At the end of the 3 month period you either return the product or have the right to buy it. Please contact us by telephone or email as you will need to enter into a rental agreement with us. The 3 month hire fees will be payable in advance and a deposit may be required.

4.11              Waste Electrical and Electronic Equipment

From 1st July 2007, all producers and retailers of electrical and electronic electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of waste electrical and electronic equipment.

Unless shown during the checkout, our prices include contributions to a producer recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner.

We also offer a free take back service in the UK only. If you have an older electronic or electrical item that you wish to dispose of when you order a new replacement product from us (it must be the same type of item), please email us at customerservices@djmmusic.com with details of the old item. We will collect it from you free of charge when we deliver your new product. Alternatively you may return your older electrical or electronic item to us at any time up to 28 days after purchasing your new replacement product or email us at customerservices@djmmusic.com to arrange collection. Please note that we may make a small charge for transport and handling (not exceeding £5.95). You are responsible for postage costs in returning your items.

If you have opted to reserve and collect your new product, you can bring your old item to our premises when you collect your new product. Alternatively, please use your local electrical and electronic recycling facilities to dispose of your old items. Please contact us at customerservices@djmmusic.com for details of your local recycling facility.

If you are outside the UK, we recommend that you take items to your local recycling facility. Please contact us at customerservices@djmmusic.com for details.

Our UK WEEE registration number is WEE/HD2721WQ.

All new electrical and electronic equipment which can be recycled will display a crossed out wheeled bin symbol. Older electrical or electronic equipment may not display this logo but can still be recycled. Please contact us at customerservices@djmmusic.com if you are unsure.

4.12              Prices

The price of the products and our UK delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Non-UK delivery costs must be obtained from us by contacting us at customerservices@djmmusic.com. Prices for used products, special order or customised products may be obtained by contacting us, if not stated on the site. All prices include VAT but exclude delivery costs, costs of installation and any import duties and taxes. Delivery costs will be confirmed at checkout and can be found here (Delivery).

All our products are sold on a delivery duty unpaid basis. If your delivery address is outside the European Union you may have to pay import duties and taxes which are levied once a shipment reaches your country. You are responsible for any such duties and taxes. Please check with your local customs or tax office for further details.

Product prices and delivery charges may be changed at any time. Changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.We will normally verify prices in our Dispatch Confirmation so that, where a product's correct price is less than our stated price at the time of your order, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you that we are rejecting it.

If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price even if we have sent a Dispatch Confirmation.

At certain times, our site includes products marked as clearance items. The reductions shown for clearance items are reductions from the original price charged on our site (or any site operated by our group companies). Occasionally these prices may have applied more than six months ago.

4.13              Price Match Policy

If you see or buy a product from our site and find it being sold cheaper at the date that you try to place your order with a UK based online competitor, provided that their service conditions are comparable and the item is in stock both on their site and our site, we will, at our absolute discretion, attempt to match that price for you. We do not guarantee that we will be able to match any competitor’s price. . Comparable service conditions include factors such as delivery charges, delivery timescales and guarantees provided free or at charge.

If you would like us to price match a product, please check that you’re providing the most up to date information you can obtain when you submit your request.

In order to submit a price match request, please click on the “price match” link on the product page, fill in the requested details on the email template and send the email to us.. We may ask you for further information in order to verify your request.

Please note that we will only consider requests to price match competitors who are based in the UK. We will not price match competitors who are in administration or closing down, nor will we price match any products being sold at clearance or sales prices.

4.14              Payment

We accept payment via the methods listed on our site. We will not take payment until shortly before we dispatch your order or make it available for collection.

Acceptance of payment may be dependent on the payment provider or card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system. If payment is not accepted, you will be notified of this. Please check your payment provider or card issuer’s terms and conditions.

If we have issued you with a credit note, you may use this as full or part payment for any products. Credit notes cannot be used to order products online. Please call us if you wish to use your credit note for payment.

4.15              On-account payments

It is in our sole discretion to offer on account status to any business customer and we may refuse or withdraw on account facilities at any time and for any or no reason. The provision of on account facilities is subject to satisfactory credit references and to security and verification checks. We do not have to give any reason for our refusal to offer on account facilities to any business customer.

Business customers are entitled to purchase products or hire products on account, subject to our prior approval. In order to take advantage of this facility you must register and log on in your business name and select the “On Account – Companies/Institutions Only” option at Checkout. Your order will be subject to verification and security checks prior to it being accepted by us.

If your order is accepted, we will invoice you by email or post. All invoices must be paid by businesses (other than schools or educational institutions) within 14 days of the date of invoice and by schools and educational institutions within 30 days of the date of invoice. Any failure or delay in payment may lead to the withdrawal of on account status. We reserve the right to charge interest on any late payment at the rate of 4% per annum above the base rate of Bank of Scotland plc from the date on which payment is due until and including the date of payment (whether before or after judgment). Title to any products purchased shall remain with us unless and until full payment is made and you may not sell or otherwise transfer any products until payment for such products is received by us in full.

4.16              Promotions and Gift Cards

Any promotional codes, coupons or vouchers available for use on our site are for consumers only and are not available for use by business customers, unless otherwise stated. In addition, we do not accept third party gift cards or vouchers as payment for any products purchased or hired by business customers

4.17              Cancelling an order

Orders may only be cancelled in very limited circumstances. If you want to cancel an order please follow the following procedure:

If you have not yet placed an order you can remove any of the items in your basket prior to Checkout. Payment will not been taken by us at this point.

If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch, unless your products have been specially ordered by us or have been customised by us to your requirements. Please contact us on customerservices@djmmusic.com or +44 (0) 845 458 4582and we will do our best to cancel your order. Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch. If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If we are not able to cancel your order prior to despatch, you may only return the product with our prior agreement and following the procedure below for Returning a Product. Please note that neither our 14 Day Returns policy nor the statutory right to cancel applies to business customers.

4.18              Returning a product

If you have ordered a product but wish to return it, please contact us on customerservices@djmmusic.com. You must have our prior written consent to return any product. You may not, in any event, return any products which have been specially ordered by us or which have been customised by us to your requirements. We also do not accept returns of damaged items, products which are hired rather than purchased, modified items, earplugs, earphones or mouthpieces.

If we give our consent, you may return your product on the following terms. We will charge you £8 per package for all returns plus a restocking fee of 20% of the price of the products returned. You are also responsible for the postage, courier or haulage costs of returning the products. All products must be returned in their original condition, unused and in their original packaging within 14 days of the date on which we gave our written consent. If we consider any returned product to have been used, damaged, not in its original packaging or if the tags or labels are missing or removed, we may reject the return and not give a refund. Any products returned outside the 14 day period will not be eligible for a refund. Please note, we will charge you the £8 per package fee and the 20% restocking fee for any rejected returns, any returns received outside the 14 day period or any returns which do not arrive at our warehouse. We will not provide any refunds for these items.

Where the return has been accepted by us, we will issue a refund for the price you paid for the products, less your original costs of carriage, the £8 per package charge and the 20% restocking fee within 10 working days of the date we receive the returned item(s). We will inform you by email when we refund you and will inform you of any returned products which have not been accepted by us for a refund or which are missing. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

Any rejected returns will be made available to you for collection from us for 14 days from the date on which we inform you of the refund. If you do not collect them within this time, we have the right to dispose of them as we wish and no refund will be made to you in respect of them. Please note that we will charge the £8 per package charge and the 20% restocking fee in respect of such rejected returns and any missing items.

4.19              If your product is faulty or damaged

Products with manufacturing faults and defects

If you think a product is faulty or defective you should contact us by email at customerservices@djmmusic.com or by telephone on +44 (0) 845 458 4582 as soon as you are aware of the fault. We will then arrange for collection of the product at our cost. If having examined the product, we confirm by email or telephone that it isdefective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, repair it or provide a replacement. If you inform us more than six months from the date of purchase, you will be responsible for the costs of collection of the product. This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to us or is found to be defective due to misuse, accidental damage or any reason other than manufacturing fault we will inform you of this by email and make it available to you for collection from us for a period of 14 days from the date of such email. If you do not collect it within this time, we have the right to dispose of it as we wish and no refund or replacement will be provided in respect of it. We recommend that you insure your product.

If you require a refund for a defective product, we will issue a refund for the price you paid for the product (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

If you have indicated to us that you wish to have a replacement product rather than a refund for a defective product, we will provide such replacement product (subject to availability) as soon as we are able. You will not be liable for the delivery charges for the replacement product.

If you have indicated to us that you wish to have the product repaired, we will liaise with the manufacturer and keep you informed. This may take up to 14 days. If we are unable to have the product repaired we will either replace the product or provide a refund on the terms set out in this section.

Products damaged in transit

If your product has been damaged in transit you should report this to us by email at customerservices@djmmusic.com or by telephone on +44 (0) 845 458 4582 as soon as possible, and at the latest within 14 days of receiving the product. We will collect damaged goods from you and either deliver replacement goods as quickly as possible at our own expense or provide you with a refund within 10 working days of collection. We will not accept any responsibility for goods damaged in transit if you report the damage more than 14 days after receiving the product. You should take note of the courier’s paperwork or delivery note where goods are damaged in transit as you may be required to provide this to us as evidence. Where an order has obvious signs of damage in transit you should note this on the courier’s paperwork.

4.20              If your order does not arrive or is incomplete

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order or request a replacement. If your delivery has not arrived by its estimated due date please check your tracking information and/or contact us by email atcustomerservices@djmmusic.com. If delivery of your products has not been attempted within the 30 day period and you wish to cancel your order or request a replacement please contact us by email at customerservices@djmmusic.com giving details of your missing order and we will provide a refund or replacement. We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email or we will provide a replacement as soon as reasonably possible (and subject to stock availability). We will inform you by email when we refund you or despatch a replacement. Refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If your products arrive after cancellation please return them unopened and in their original condition to us. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. You may also require proof of postage if you need to claim from the courier or Royal Mail or other postal service.

If your order has been despatched but you believe items are missing please check your account. If your order was for multiple items, please bear in mind that products may be sent out and arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the Dispatch Confirmation, please contact us by email at customerservices@djmmusic.com as soon as possible and in any event within 14 days of delivery. Please note that we will check our warehouse CCTV footage and recorded box weight to verify your claim. If your parcel has been tampered with or damaged in transit, please let us know.