Last Updated: 11/04/2020

Despite significant challenges in this current climate, we are pleased to say that we are dispatching orders on time. We have been working extended hours and extra days to ensure all orders are dispatched in their agreed time frame. At this time, we are reliant on our delivery partners that are currently experiencing major delays and disruptions to their services amid the global crisis that we are all facing together.

All orders are dispatched via a free, standard delivery service with Royal Mail, Parcelforce or DPD. At this time, Royal Mail, Parcelforce and DPD are experiencing delays and disruptions to their usually speedy services. This can mean that you may expect delivery up to one working week after your expected delivery date. We fully appreciate your patience during this extremely difficult time.

If you have any further essential questions or queries, please submit a support case via our website using the link below. At this time, we are experiencing a high volume of emails, calls and messages therefore we cannot guarantee a reply within our usual 24 hour period.

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