Do you offer a next day delivery service?
If the item is in stock and ordered before 2pm (Monday to Thursday only) we will usually dispatch the order the same day. During some busy periods it may not always be possible to dispatch orders the same day in which case deliveries are usually made within 2-3 days. Please call our Sales Team on 0845 458 4583 should you require a fast delivery.

What are your delivery charges?
Standard delivery to all UK Mainland postcodes is FREE. If you're looking for delivery outside of mainland UK, or looking for an express service, please use the postage calculator in your shopping cart.

How do I track my order?
Royal Mail – Small and low value items are sent via Royal Mail 1st or 2nd Class post. This is not a tracked service; however deliveries are usually made within 2-5 working days. If your order does not arrive after 7 working days then please contact our Customer Service team via Email, Phone or via the Customer Support Form on our website.

DPD – Larger and higher value items are sent via DPD on a next day service. Once your order has been dispatched you will receive an Email and text message along with a consignment number so that you can track your delivery at www.dpd.co.uk. On the day of delivery you will also be provided with a 1 hour delivery time slot. Please ensure an email and mobile number are entered during the order process to allow you to receive the notification.

Can I contact DPD directly?
To contact DPD directly please call the following number 08445 560560.

Can I change my delivery address?
Royal Mail – Unfortunately we are unable to change the address on Royal Mail orders once they have been dispatched.

DPD – Please call our Customer Service team to change the delivery address for your order. Please note that a 24 hour delay in delivery will occur if your order has already left our warehouse.

What should I do if my parcel does not arrive?
Royal Mail – Please allow a minimum of 7 working days for delivery of items sent via this method. Please contact our Customer Service team if after the 7th day you have not received your order.

DPD - Please track your order via the consignment number you would have been provided at the time of the order being dispatched. Please call our Customer Service team should you need to query the delivery or the whereabouts of the parcel.

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