COVID-19 UPDATE FROM DJM MUSIC

Last Updated: 26/10/2020 

Despite significant challenges in this current climate, we are pleased to say that we are dispatching your orders faster than ever. We have been working extended hours and extra days to ensure all orders are dispatched in their agreed time frame. At this time, we are reliant on our delivery partners that are also working around the clock to prevent delays and disruptions to their services amid the global crisis that we are all facing together.

As standard, all orders are dispatched via a free, standard delivery service with Royal Mail, Parcelforce or DPD and we are pleased to be offering express delivery options once again. Whilst we are currently not aware of any major disruptions, it is still possible for this to change at any time. Due to the volume of parcels our partners receive each and every day, there can unfortunately still be delays. We ask that you stay patient whilst we work through this crisis with you. We fully appreciate your patience during this extremely difficult time.

If you have any further questions or queries, please submit a support case via our website using the link below. At this time, we expect to respond to your query within 24-48 hours.

https://www.djmmusic.com/customersupport.aspx

If your query is urgent, please phone a member of our team on 0330 055 2502

Thank you.

 

Do you offer a next day delivery service?
If the item is in stock and ordered before 2pm (Monday to Thursday only) we will usually dispatch the order the same day. During some busy periods it may not always be possible to dispatch orders the same day in which case deliveries are usually made within 2-3 days. Please call our Sales Team on 0845 458 4583 should you require a fast delivery.

What are your delivery charges?
Standard delivery to all UK Mainland postcodes is FREE. If you're looking for delivery outside of mainland UK, or looking for an express service, please use the postage calculator in your shopping cart.

How do I track my order?
Royal Mail – Small and low value items are sent via Royal Mail 1st or 2nd Class post. This is not a tracked service; however deliveries are usually made within 2-5 working days. If your order does not arrive after 7 working days then please contact our Customer Service team via Email, Phone or via the Customer Support Form on our website.

DPD – Larger and higher value items are sent via DPD on a next day service. Once your order has been dispatched you will receive an Email and text message along with a consignment number so that you can track your delivery at www.dpd.co.uk. On the day of delivery you will also be provided with a 1 hour delivery time slot. Please ensure an email and mobile number are entered during the order process to allow you to receive the notification.

Can I contact DPD directly?
To contact DPD directly please call the following number 08445 560560.

Can I change my delivery address?
Royal Mail – Unfortunately we are unable to change the address on Royal Mail orders once they have been dispatched.

DPD – Please call our Customer Service team to change the delivery address for your order. Please note that a 24 hour delay in delivery will occur if your order has already left our warehouse.

What should I do if my parcel does not arrive?
Royal Mail – Please allow a minimum of 7 working days for delivery of items sent via this method. Please contact our Customer Service team if after the 7th day you have not received your order.

DPD - Please track your order via the consignment number you would have been provided at the time of the order being dispatched. Please call our Customer Service team should you need to query the delivery or the whereabouts of the parcel.

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